SmartLine's features and customizable options help you better manage customer flow and increase guest engagement.
Using SmartLine to manage your restaurants waitlist allows your host to easily add, alert, and seat guests while keeping track of walk-ins and reservations side-by-side.
Parties are displayed in numeric order as they are added to the waitlist.
Filter your waitlist by party name, size, or call aheads as needed.
Add walk-ins and reservations to the waitlist with the click of a button.
Send table-ready text alerts to guests when their tables are ready.
See which partys have been seated and which have been waiting, and for how long.
Remove no-shows and cancellations from the waitlist (or message and incentivize them to return).
The merchant dashboard is an online account where you can tailor the SmartLine waitlist to your restaurant’s needs. Custom settings and analytics are available to help you seat more guests faster.
The dashboard is only accessible by you and designated account managers.
Setup up custom guest notifications and alerts - along with timing and frequency.
View the number of guests seated, average wait times, and quote accuracy.
Compare restaurant volume on a daily, weekly, monthly, or yearly basis.
Watch your restaurants waitlist activity from any location with internet access.
Create promos to reenage and bring back walk aways and cancellations.
SmartLine’s simple text-based alerts inform and reassure your guests about their wait status, and provide access to convenient information so they’re less likely to walk away or cancel.
Guests can view their place in line on the waitlist in real time.
Guests receive text alerts to go see the host when their tables are ready.
Guests can browse your restaurant’s menu and specials prior to being seated.
Reservation details (time and date) are sent automatically to guests as reminders.
Guests can connect to your restaurant on social media.
Guests have the option to "Donate and Skip the Wait." Learn More